You may have seen on the news that from Monday 17 May, doors at GP practices are ‘re-opening’. As you will know, our GP practice has been open throughout the pandemic, offering patients telephone and online appointments, with face to face consultations available for those who need them. This was in-line with national requirements to keep patients safe, whilst COVID infection rates were high and before the vaccination was widespread.
GP practices are now being encouraged to offer patients a choice of whether they would like a remote or face to face consultation. However, before we have more people coming into the surgery to see us in person, we need a bit of time to put in place measures to keep everyone safe.
As we wait for further national guidance on doing that, we ask that patients continue to contact us by phone or online as you have been doing. We are facing unprecedented demands for our services and will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most.
We will keep you updated as soon as we are clear about how we can re-open our reception areas safely. Thank you for your support.
Purple Star Accreditation
The Purple Star is an accreditation to recognise the hard work of a health service in improving the health outcomes for people with learning disabilities.
As a surgery we have worked extremely hard in getting this accreditation and have had all staff trained in how to make reasonable adjustments for people with learning disabilities.
You can now book appointments or order your repeat prescriptions online.
You will need to contact reception first to sign up to use this service.
PLEASE CHECK WHICH SURGERY YOU ARE
BOOKING YOUR APPOINTMENT FOR
Would you like to see a GP or Nurse for routine appointments in the evening or at the weekend?
Try the WelHat Extended Access Service
Local practices are working together to provide appointments at a time which is most convenient for you.
Welhat Extended Access Service provides appointments to those who would prefer to be seen for routine GP or nurse appointments later in the evening or at the weekend. These appointments can be booked with the receptionist at your own GP surgery however you may not see your own GP or practice nurse and you would have to travel to Spring House Medical Centre for your appointment. When booking your appointment, you will need to give permission for your medical records to be accessed and updated.
Routine appointments are available:
For more information on the WelHat Extended Access service, or to book an appointment please speak to a member of your practice reception team or
Call: 01707 265454. More information is available at www.ephedrahealthcare.co.uk
Please note these are not emergency appointments.
If you need to cancel and rebook an extended access appointment please contact your own registered practice.
When your own practice is closed you can call 01707 294358 to leave a message.
Click Here to View Our Patient's FAQ
Practice Survey Results
Click here to download the Patient Reference Group Report 2014/15, which includes our patient survey results.
About The Practice
In 1935 our practice had two general practitioners and this arrangement continued until the late 1940s. During the 1950s more doctors joined the practice as it enlarged with the development of the Hatfield new town.
In the early 1960s the practice moved its main surgery into purpose-built premises in The Common. During the 1980s it became apparent that it was increasingly difficult to provide a good service from these premises primarily due to a lack of space.
In 1988 the search for new premises began. After 11 projects we finally built our present main surgery which was completed in February 1999. We hope that we have succeeded in creating a functional yet attractive environment for patients and staff. All our facilities are open for elderly and disabled patients.
||8.30am - 6.00pm
||8.00 - 8.30am and 6.00 - 6.30pm (Emergencies only)
||8.30am - 12.30pm Monday to Friday
||3.30 - 5.30pm Monday, Wednesday and Friday
||(telephones covered by Wrafton House staff when closed)
|Extended Hours Service
Wrafton House is open on the third Saturday morning of each month from 8.30 -11.00am and Monday evenings from 6.30-9.00pm, except for the Monday prior to the Saturday morning. These are for pre-booked appointments only.
|Emergency Services Out of Hours - Telephone 111
Herts Urgent Care provide an emergency service from 6.30pm each evening until 8.00am the following morning and weekends from 6.30pm on Friday until 8.00am on Monday.
There is limited car parking at Wrafton House.