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Welcome To Wrafton House Surgery

Important Notice 22nd December 2021

Following the COVID-19 booster announcement from the Prime Minister on Sunday 12 December 2021, all GP practices and pharmacies are working to provide vaccinations for all eligible adults aged over 18 in line with national timeframes.

We will continue to deliver patient care and will focus our support on those most in need as outlined below. All previously booked appointments will still go ahead.

Still here for you when you need us most

While we need to pause some routine services, there are some things that we know cannot wait. Please continue to contact us if you (or someone you care for)

  • have a serious or urgent health concern that you need to speak to someone about today;
  • have worrying symptoms that could be a sign of cancer and need investigating;
  • have been contacted about booking cervical and other screening or immunisations;
  • have a complex long-term condition that you need ongoing help with;
  • have a serious mental illness and need support;
  • have a learning disability and need medical help.

For all other things we would encourage you to seek help in other ways as described below.

Accessing our services

When telephoning, please tell us as much as you can about what is wrong so that we can direct you to the healthcare professional best suited for your health care needs.

Our priority will be to ensure you receive care quickly and might offer you a telephone, video or face-to-face appointment, arrange a home visit or refer you to another service.

Housebound patients

We will continue to provide home visits, where necessary, for housebound patients who need to be seen in person and who have no other alternative due to immobility or very serious ongoing health conditions.

Other sources of help

  • Visit the NHS website – for advice and information on how to look after yourself and your family. It covers thousands of illnesses and conditions: www.nhs.uk
  • Visit a pharmacist – for expert advice and low-cost medicines to ease your symptoms and help treat your condition. Go to www.nhs.uk to find your nearest open pharmacist.
  • Visit www.111.nhs.uk or call 111 – for free, round the clock help when we are closed. or if you are unsure where to go to get the right help for your medical condition. You can also telephone 111 to get straight through to mental health advice.
  • For life threatening medical conditions – Call 999

COVID-19 vaccinations

We will continue to contact all patients who are eligible. You can also book a vaccination through the national booking service website or go to the Healthier Future website to check your eligibility for a vaccination, see answers to frequently asked questions, or find out about walk-in appointments.

Dr Kelley & Partners


the surgery

Purple Star Accreditation

Purple Star Strategy Accreditation

The Purple Star is an accreditation to recognise the hard work of a health service in improving the health outcomes for people with learning disabilities.

As a surgery we have worked extremely hard in getting this accreditation and have had all staff trained in how to make reasonable adjustments for people with learning disabilities.


patient access

Online Services

You can now book appointments or order your repeat prescriptions online.
You will need to contact reception first to sign up to use this service.

PLEASE CHECK WHICH SURGERY YOU ARE BOOKING YOUR APPOINTMENT FOR

CLICK HERE TO ACCESS ONLINE SERVICES


Would you like to see a GP or Nurse for routine appointments in the evening or at the weekend?

Try the WelHat Extended Access Service

Local practices are working together to provide appointments at a time which is most convenient for you.

Welhat Extended Access Service provides appointments to those who would prefer to be seen for routine GP or nurse appointments later in the evening or at the weekend. These appointments can be booked with the receptionist at your own GP surgery however you may not see your own GP or practice nurse and you would have to travel to Spring House Medical Centre for your appointment. When booking your appointment, you will need to give permission for your medical records to be accessed and updated.

Routine appointments are available:

Monday to Friday
6.30pm - 8.00pm
Saturday
8.00am – 4.00pm
Sunday
8.00am – 12.00pm


For more information on the WelHat Extended Access service, or to book an appointment please speak to a member of your practice reception team or

Call: 01707 265454. More information is available at www.ephedrahealthcare.co.uk

Please note these are not emergency appointments.

If you need to cancel and rebook an extended access appointment please contact your own registered practice.

When your own practice is closed you can call 01707 294358 to leave a message.

Click Here to View Our Patient's FAQ

Practice Survey Results

Click here view our survey results.

About The Practice

In 1935 our practice had two general practitioners and this arrangement continued until the late 1940s. During the 1950s more doctors joined the practice as it enlarged with the development of the Hatfield new town.

In the early 1960s the practice moved its main surgery into purpose-built premises in The Common. During the 1980s it became apparent that it was increasingly difficult to provide a good service from these premises primarily due to a lack of space.

In 1988 the search for new premises began. After 11 projects we finally built our present main surgery which was completed in February 1999. We hope that we have succeeded in creating a functional yet attractive environment for patients and staff. All our facilities are open for elderly and disabled patients.

Quick Reference

Opening Hours

Wrafton House 8.30am - 6.00pm
Telephones: 8.00 - 8.30am and 6.00 - 6.30pm (Emergencies only)
Northdown Road

8.30am - 12.30pm Monday to Friday
3.30 - 5.30pm Monday, Wednesday and Friday
(telephones covered by Wrafton House staff when closed)

Extended Hours Service

Wrafton House is open on the third Saturday morning of each month from 8.30 -11.00am and Monday evenings from 6.30-9.00pm, except for the Monday prior to the Saturday morning. These are for pre-booked appointments only.

Emergency Services Out of Hours - Telephone 111

Herts Urgent Care provide an emergency service from 6.30pm each evening until 8.00am the following morning and weekends from 6.30pm on Friday until 8.00am on Monday.


There is limited car parking at Wrafton House.

 

Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Practice News
Health Conditions A to Z

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