PATIENT FEEDBACK (SUGGESTIONS, COMMENTS, PROBLEMS, COMPLAINTS)
We are always happy to receive patients' feedback such as suggestions, comments and the highlighting of problems so that we can improve the services we offer. For this purpose we provide feedback slips and a postbox in the waiting room. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our receptionists will give you further information. Our practice complaints leaflet gives details of the procedure and is available from reception.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.