Routine Appointments
A number of these appointments can be booked 7 days in advance with the doctor of your choice. These appointments can be via reception or online and you can choose either a face to face appointment or a telephone call.
Via Reception, you can request either a telephone call or a face to face appointment.
Advanced access (same day urgent) Appointments
Please telephone between 8.30am to 10.00am for these morning appointments
When requesting a GP Appointment there may be times when an appointment with an alternative Health Care Professional is more appropriate.
Our Care Navigators on reception can help you with this.
Enhanced access appointments information
Please read more about our enhanced access appointments
Home visits information
Please read more about requesting a home visit
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Physiotherapists
Our Physiotherapists can help with all kinds of joint/muscle pain. They cannot prescribe medication for pain but they will send a task to your named GP who will arrange a prescription for you.
They can also refer you on for an appropriate X-ray or scan. Some of these investigations our GPs are unable to book but the physiotherapists can
Social Prescribers
They can help with aspects of social care, housing problems, Universal Credit claims, PIP claims etc.
Care Co-ordinator
Tracie Caswell is our in house End of Life Champion and works with our Terminally ill patients.
She also looks after our patients who have been diagnosed with cancer (a really frightening time for them) and ensures they have their hospital follow up appointments and is there for you, and your family, if needed.
Tracie also arranges the annual health checks for our patients with learning disabilities
Pharmacist
Riana Tosar is our in house Pharmacist. If you have any medication problems she is happy to speak/see you and advise exactly the same as your local pharmacy can.
Care Home Pharmacist
Miho Ikegami looks after our patients who live in Care/Residential Homes and ensures that they are on the correct medication/dosage.
Health and Well Being Coaches
You can be referred to them from one of our GPs. They have strategies to help you cope with life when feeling down.
Online Services (Patient Access)
You can now book appointments or order your repeat prescriptions online.
You will need to contact reception first to sign up to use this service.
Appointments booked on line are face to face with a GP.
There are no telephone appointments to book on line.
Please contact reception if you would like to book a telephone appointment
Please check which surgery you are booking your appointment for
Access online services
Helpful Hints
- When you arrive for your appointment - please report to reception or self report at the patient automated check in
- An appointment is for one person only. Do not make an appointment just for yourself and then expect your GP to take a look at another member of the family as well. Make separate appointments.
- Plan ahead and book well in advance for routine appointments and special services such as diabetic checks, asthma checks, health checks, cervical smears and holiday immunisations.
- Always inform our reception whenever you cannot keep an appointment as this frees an appointment for someone else.
- Book an appointment of appropriate length. If your problem is complex or you have more than one problem book a longer (usually double) appointment with your doctor. Hurried consultations are unsatisfactory for doctor and patient. Remember certain checks always take longer.
Appointment Type and Who To See
| Appointment Type |
Practice Nurse Team |
Doctors |
| Diabetic checks |
20 or 30 minutes |
- |
| Asthma checks |
20 minutes |
- |
| Health checks |
20 minutes |
- |
| Cervical smears |
20 minutes |
- |
- Please be patient with us if we keep you waiting. It is not always possible to assess how long a consultation (procedure) is going to take. Be assured that when it is your turn we will work to your needs and not the clock.
- Please note that it is practice policy that all same-day appointments and the majority of urgent appointments are available in the mornings. This is because there are more doctors available and other services are open.
Chaperone Policy
Wrafton House is committed to providing a safe, comfortable environment where patients and staff can be confident that the safety of everyone is of paramount importance. A chaperone provides a safeguard for both patients and staff during intimate examination. On rare occasions it may be necessary to reschedule an appointment if no chaperone is available.